FAQ:

1.How can I choose the most suitable machine ?

 Please tell us what kind of work you would like the machine to do ?Engraving,cutting,marking?

 What kind of materials mainly ? Cutting/engraving, Max thickness for cutting?

 How big working area you need?

2.How long can delivery the machine ?

Common machine can be delivered within 3~7 days.Customade machine need 12~14 days.

3.If there is any technical help after we receive the machine?

 Yes, we have perfect after-sale service team to supply technical support to our  customers.

 Our technical can assist you to install machine and give you free training after you   receive machine.

4.If there is some problems for some parts during warranty period, will your company repair or replace for me?

Yes, we will. Please send the main part back to our company,we will repair and send   back them to you for free within warranty time. If the problem part can not be repaired well ,we will send new one to you within warranty time for free.  PS:Not including the consumable parts and Man-made damage.

5.Will the machine will send to my door?

1)Usually for large size and heavy machine,we will quote CFR price. The best shipping way for the large and heavy goods is by sea or air.We ship the goods by sea for shipping free to your base seaport in your country(Need you  find broker help you to do customs clearance.

 2)For small size machine, we can quote price with DHL express cost. Then the machine can send to your door.

6.Can I buy spare parts from your company if I have spare parts in the future?

  Yes,please.Our company supply spare parts for all of our machine.  

7.Give me reasons to chose your company ?

1)Professional factory with competitive price;

2)High quality control and perfect service: All of our machine are adopted top quality parts → Test machine work well for 3 days before delivery→sent working video and all items photos base on the order list to buyer to check ---→ buyer check everything is included and satisfied --→Professional plywood package to avoid damage→shipping machine

3)Supply technical support all life time for our machine;

 We have professional after-sale service team to supply technical support to our clients for free. You can talk with them at any time if you need.

4)Strict implementation of after-sales warranty.

5)The important is that you will receive the Corresponding goods after you do payment. 

8.How we pay you?

Please talk with us firstly.After we confirm the machine and optional part,spare parts for order with each other,we will give you the link to order.


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